Privacy Policy
Last updated: 5 November 2026
This policy explains what personal information Tourago Travel collects through touragotravel.com, why we collect it, who we share it with, and the rights you have over it. We have written it in plain language rather than legal shorthand.
1. Who we are
Tourago Travel — a travel agency licensed by the Algerian Ministry of Tourism (licence No. 4359, issued 5 July 2025).
- Address: Rue Colonel Haoues, Sétif, Algeria
- Email: contact@touragotravel.com
- Phone / WhatsApp: +213 776 316 030
We are the data controller for the information described below.
2. What we collect, and when
| When you… | We receive | Why |
|---|---|---|
| Send the contact form | Your name, email address, subject and message | To answer your enquiry |
| Submit a booking request | Full name, date of birth, email, phone number, the trip and number of travellers, and the same details for any additional travellers you enter | To prepare your reservation, arrange domestic flights and accommodation, and support your visa application |
| Leave a review | The name you type, the country you select, your rating and review text, and — only if you choose to add one — a photo from your trip | To publish your review on the site |
| Simply browse | No name, email or cookie. Your browser keeps one temporary note for the session — where you left the trip carousel. Our own visit statistics record the pages you open and the buttons you use (such as WhatsApp or a form), with your approximate location (country and city, worked out from your IP address), your type of device and browser, and the site that sent you here. Your IP address is not stored. Cloudflare Web Analytics also counts page views and load times without cookies or identifiers | To keep the page where you left it, to see which pages and trips are read, and how people get in touch with us |
Photos with reviews. Adding a photo to a review is optional. Before the photo leaves your device it is made smaller and its location data (along with the rest of its hidden data, such as the date it was taken) is removed. We store it with your review in Supabase, and it appears on the site only after we have approved the review. Please send only a photo you took yourself, and only with the agreement of anyone who can be recognised in it. To have a photo removed, email contact@touragotravel.com.
We do not collect identity documents on this website. There is no passport upload anywhere on touragotravel.com. If your trip goes ahead and your visa application needs a copy of your passport, we ask you for it directly by email or WhatsApp at that point, once you know who you are dealing with. We use it only for the visa application and travel bookings, and we delete it once your trip is complete or on your request.
We do not run advertising trackers, and this site sets no cookies. Your browser keeps one temporary note — where you left the trip carousel — for the current session only.
Visit statistics. To see which pages and trips interest people and how they contact us, the site counts visits itself, without cookies. For each page it records the address of the page, the time, the buttons used (for example WhatsApp, phone, email or a form — never what you type), how long the page stayed open and how far it was scrolled, the site that sent you, the page language, your type of device and browser, and an approximate location (country and city) that Cloudflare works out from your IP address. Your IP address itself is never stored: it is mixed with a code that changes every day into a one-way number, so the pages of one visit can be grouped together but cannot be linked to you, or to your visits on other days. These statistics stay in our Cloudflare account, are seen only by us, and are deleted after 13 months. If your browser sends a “Do Not Track” or “Global Privacy Control” signal, nothing is recorded. Cloudflare Web Analytics also counts page views and load times without cookies or personal identifiers.
3. Our legal grounds
- To perform a contract, or take steps before one — handling your booking request and enquiry.
- Your consent — publishing a review you submitted, and the photo if you add one. You may withdraw consent at any time.
- Our legitimate interest — keeping the site secure, preventing spam submissions, and visit statistics that show us how the site is used without identifying anyone.
- Legal obligation — records we are required to keep as a licensed travel agency.
4. Who else handles your information
We keep the list of third parties as short as we can. Each one only receives what it needs:
| Service | Role | Where |
|---|---|---|
| Cloudflare | Hosts the website, delivers its pages, checks that forms are sent by people, not bots (Turnstile), and stores our visit statistics | Global network |
| Resend | Delivers form submissions to our inbox as email | EU / US |
| Supabase | Stores traveller reviews, and the photos attached to them | EU |
| WhatsApp (Meta) | Only if you choose to open a WhatsApp chat with us | Global |
We do not sell your personal information, and we do not share it for advertising.
5. Transfers outside the European Economic Area
Tourago Travel operates from Algeria, which is outside the EEA and has not received an adequacy decision from the European Commission. When you send us a booking request or an enquiry, your information reaches our team in Algeria. We rely on your explicit consent and on the necessity of the transfer for the performance of your travel contract, and we apply the safeguards described in this policy. If you would rather not transfer data on this basis, please contact us to arrange another way to book.
6. How long we keep it
- Enquiries: up to 24 months after our last exchange.
- Booking records: for the duration of the trip and afterwards for as long as accounting and tourism-licence rules require.
- Reviews and their photos: until you ask us to remove them.
- Visit statistics: 13 months, then deleted automatically.
7. Your rights
If you are in the European Union, the United Kingdom or the EEA, you have the right to: get a copy of the information we hold about you; correct it; have it deleted; restrict or object to how we use it; receive it in a portable format; and withdraw consent at any time.
To exercise any of these, email contact@touragotravel.com. We answer within 30 days. You also have the right to complain to your national data protection authority — in Poland this is the President of the Personal Data Protection Office (UODO), and in France the CNIL.
8. Children
This website is not directed at children. We only process a minor's details when a parent or guardian includes them as a travelling companion in a booking request.
9. Security
The site is served over HTTPS and form submissions are encrypted in transit. No system is perfectly secure, but we limit risk by storing as little as possible: booking enquiries live in our email inbox rather than in a database on this website, and we collect no identity documents here at all.
10. Changes
If we change this policy we will update the date at the top of this page.
Questions about this policy? Email contact@touragotravel.com.